VICI:Troubleshooting

Every time VICIDIAL is dialing a lead it add 1 before every area code

This is the default behavior of VICIDIAL, as it was designed for use in the United States. Go to the Campaign Detail modification screen and change "Omit Phone Code" fields to "Yes".

My VICIDIAL is doing weird stuff whenever we put more agents on/do more with our server

VICIDIAL/Asterisk is a very load sensitive application; overloading it will cause unusual behavior. Generally, you want your http://en.wikipedia.org/wiki/Load_(computing) Average Load to be 1 or lower for every CPU in your machine. If you are recording every call, consider turning on Recording Delay for your campaign and use the fastest storage system you can afford (15k RPM SCSI would be ideal).

I'm having problems with VICIDIAL version xyx (where xyz is not the current version). Please help!

Please consider upgrading your installation to the current version, as we may have already fixed the problem with the current release.