VICI:users

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Zigosoft

 25 seat Call Center, asterisk 1.2.16 + vicidial, outbound UK, US, Italy, France, Romania.

S2S

 30 seat across one location running asterisk + vicidial, outbound UK and australia in three campaingns

Vici Marketing

 250+ seats in one location in Largo, FL across multiple servers

Spinnaker Resorts

 30+ seats Blended Marketing/Customer Service Center.
 Campaigns: 1 Predictive Outbound, 2 Blended Predictive and 3 Blended Ratio.
 Asterisk 1.2.12.1 on FC5 running on a 2 CPU Xeon 3.2 HT w/4GB and 8 15k SCSI320 RAID1&5.
 30-stations (LTSP-150) using diskless X-windows sessions via LTSP running on
 a 2 CPU Xeon 3.2 HT w/4GB w/80GB SATA. Stations have a custom-built client-side version
 of linphone (console version) which transparently auto-answers to a $10 Logitech headset
 on a separate screen session.

Convertec Business Solutions

 42 seats at 1 location in addition to 72 available ports for
 our "workforce@home" home agent solution. Using a DC opteron server with 4GB ram. Running polycom
 IP 301s and direct connecting plantronics headsets. IB/OB and blended campaigns being run. IB component
 is a mix of vicidial and freepbx depending on reporting needs (using queuemetrics). Utilizing blend of
 binfone and vitelity trunks. http://www.convertecsolutions.com.


PharmaCallCenter

 72 seats across 3 locations all running VICIDIAL
 New one running integrated with FreePBX and VTiger Crm.

Accuhosting.com

 10+ seats one location
 (planning growing to 3 location and 30 seats). without extra cards,
 all IP - Aix terminal, running Centos.

Centremondiale.com

 20+ seats in remote agent environment
 planning on expanding upto 250++ remote agents and additional servers as well.
 Platform used: CentOS 4.3 and Asterisk 1.2.10

Duologue Communications

 16+ seats running both inbound and outbound
 Operational for more than a year.
 Running on Slackware 10.2 w/ Asterisk 1.2.10. All VoIP with SIP and IAX protocols.

Skymark Global

 we have 20 seats with Vicidial for outbound
 planning to expand up to 100 seats.

Channel Blend

 200+ seats in three locations (using load-balancing)
 Using T1 and VoIP channels (SIP & IAX Trunks). Doing inbound, outbound, and blending.
 Using Debain 4.0 on 64-bit servers.
 Also have At-Home agents using VoIP (SIP).

Reliant Window

 40+ seats outbound call center
 load balanced, all zaptel (T1's) configuration.
 Service implemented by Prophet Network Integration

PAR Outsourcing

 25 seats Outbound Call Center.
 Asterisk Balanced, 1 with x100p and 1 ztdummy, Using VOIP.
 Asterisk 1 is using Slackware and Asterisk 2 is using CENTos.
 Adding 2 more servers because of a new account coming.

Callcentrum Draco

 34 seats both inbound and outbound.
 Using fully VoIP (IAX trunk)

UPICOCallCenter

 16 seat, single location without extra cards, FC 4 and Asterisk 1.2.10

DishLink Terre Haute

 12 seats outbound. Fully VoIP call delivery, using IAX trunks.

Ciscor Managed Outsoured Solution

 30 seats outbound US.
 2 Xeon 3.0 GHz with sangoma and channel bank Slackware 10.2.
 VoIP call via Ibasis and Sippysoft using SIP trunks.

BMR Marketing Group

 25 seats outbound call center. Customized sales and survey campaigns for many different companies.
 VoIP call via Ibasis and Sippysoft using SIP trunks.

PoundTeam Clients

 At the time of writing: 6 boxes.
 Orlando - Vacation Sales Company - Three boxes, All P4s (Two locals are Dell stock boxes, the remote is generic)
 6 Seats - Customer service runs perpetual "reminder to travel" outbound broadcast message to keep reservation staff busy
 20 Seats - Sales uses inbound and outbound dialer services and a remote machine in Canada.
 Missouri - Auto Loan Company - One box, QuadIV Blade processor placed in CoLo? facility which they own
 After I built it for them they began integration with Avaya. No idea how many seats they will have.
 Orlando, FL - Timeshare resales - Core processor - Has vicidial installed, but uses it only sparingly (12 Seats,
 but has only used a couple at a time), prefers simple phone system (all my boxes also have FreePBX installed) at present,
 although he plans to use it soon.
 Winter Garden, FL - Home Mortgage Company - Client will be taking delivery this week. Intended use to remove "paper leads"
 as an added benefit to existing clients, and will modify his screens to allow lead data to feed directly to the mortgage
 brokers with no extra data entry. Will likely start with 3-5 seats and build up from there.

Nation Recovery Systems

 25 - 30 seat sales department. Outbound Campaign.
 Vici dialer 2.0.4 & Asterisk 1.4 on 2 servers using IAX2 trunk.
 Each asterisk server has 2x PRI T1 lines for a total of 96 zap channels.
 mysql and web server on a dual quadcore Xeon with 8GB of RAM using 15K SAS drives
 T1 PRI trunks between Asterisk and current Avaya PBX for inner-office communication.

Orsus S.A

 300 seats, all Vicidial. 100 inbound in one site, 200 outbound in four locations.
 Vicidial 2.0.4 & Asterisk 1.2
 Four asterisk servers have 2 or 4 E1 PRI (12 E1s total)
 Each site had own mysql db, shared with web server. Most machines HP ML110 with 1.5gb RAM. 11 servers total.
 2 E1 PRI trunks between Asterisk and Nortel Meridian 11C option for legacy seats not yet converted to SIP (40).
 IAX over OpenVPN trunks for inter-asterisk channels.
 Located in Santiago, Chile.

Public Issue

 30 seats, all VICIdial and Limesurvey for contacting surveys.
 Located in Athens, Greece.
 Vicidial 2.0.4 & Asterisk 1.2
 Limesurvey 1.70plus
 Special scripts for VICIdial and Limesurvey intergration
 2 asterisk servers 2 PRI for predictive dialing
 1 Database + apache server
 Find more at wiki or visit public issue
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